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Frequently Asked Questions:

 

 

I changed callings, how can I switch to a different membership?

Yes! Just send an email to info@loveprayteach.com and we can switch your membership for you. If you'd like to add another membership to your existing one, then please email us and we can help you!

 

How do I get the lesson I just purchased in the store?

After purchasing a lesson in our Lovely Store, you will receive two emails. The first one will be a receipt for your purchase and the second email will contain a link to download your material. Please add info@loveprayteach.com to your email list to insure our emails don't go to your spam folder. Always check your spam folder if you don't receive your lesson. If after one hour, you still haven't received your link, then email us at info@loveprayteach.com and we will send it to you.

 

Can I buy just one lesson at a time?

Yes! We have individual lesson packets in Our Lovely Store.

 

How often will I be billed for a membership?

Our memberships are auto-recurring on the same day that you signed up. If you signed up for a monthly account on January 25th, then on the 25th of every month, we will withdraw the money directly from the credit card that you signed up with until you cancel. If you signed up for an annual membership, then we will withdraw the money directly from the card you signed up with one year from the date you signed up, until you cancel.

 

How do I share my YW Board or Primary Board memberships with my presidency?

You will just need to share your login and password information with those in your presidency. Please do not share this information with anyone outside your board. We appreciate your honesty!

 

Why do some of the lesson helps look like the same ones that were on Latter-Day Village?

Good eye! The reason many of the lesson helps might look familiar to you is because the owners of Love Pray Teach are the former designers of Latter-Day Village. We are not breaking any copyright laws (in fact - if you see any of our designs on Latter-Day Village, they are the ones breaking copyright laws.) If you'd like to learn more about us, click here to read our blog post!

 

How do I cancel my membership?

To cancel your membership, make sure that you are logged in. Then on the right hand of the screen under our header, there is a button that says "My Account". Click on My Account. Then you will be able to click on another link that says "Cancel Membership". If you have any problems, please feel free to contact us.

 

How do I update my Credit Card information?

You can either let your membership expire and then re-subscribe, or call us with new credit card info, We can manually add new information for you. PLEASE never send information in an email.  If credit card number is the same with a new expiration date, you can email the new month and year and we can update that for you. 

 

Can I see a sample lesson before I buy?

Yes! We have sample lessons posted throughout our website in each of the categories. You can also email us and we can send you one directly.

 

I can't login. Help!

There are many reasons why you can't login. Make sure your caps lock is not on. Your password is case sensitive. Did your credit card expire? We send 3 email notices when your membership is about to expire and one notice if your credit card failed. Please email us at info@prayloveteach.com if you continue to have problems.

 

Do I have to re-register every month?

No! Our memberships are auto-recurring. Your payment will be withdrawn directly from the credit card you used to sign up with on the same day of the month you registered.

 

Is your site secure?

Yes. Our website host holds the SSL card for us. We also use Stripe as our credit card processor. We do not hold credit card information on our site.  Stripe, our secure credit card processing company, holds the information.