Frequently Asked Questions:
- I changed callings, how can I switch to a different membership?
- How do I get the lesson I just purchased in the store?
- Can I buy just one lesson at a time?
- How often will I be billed for a membership?
- How do I share my YW Board or Primary Board memberships with my presidency?
- Why do some of the lesson helps look like the same ones that were on Latter-Day Village?
- How do I cancel my membership?
- How do I update my Credit Card information?
- Can I see a sample lesson before I buy?
- I can't login. Help!
- Do I have to re-register every month?
- Is your site secure?
- I'm trying to buy a lesson from the store, but when I put in my credit card number, and click submit it just goes to a blank screen.
Yes! You can easily do this by logging in your account and then clicking on "My Account" at the top of the screen. Scroll down to "Manage Subscriptions" and then click on the blue button that says "Add new subscription." Or you can send an email to firstname.lastname@example.org and we can switch your membership for you.
After purchasing a lesson in our Lovely Store, you will receive two emails. The first one will be a receipt for your purchase and the second email will contain a link to download your material. Please add email@example.com to your email list to insure our emails don't go to your spam folder. Always check your spam folder if you don't receive your lesson. If after one hour, you still haven't received your link, then email us at firstname.lastname@example.org and we will send it to you.
Yes! We have individual lesson packets in Our Lovely Store.
Our memberships are auto-recurring on the same day that you signed up. If you signed up for a monthly account on January 25th, then on the 25th of every month, we will withdraw the money directly from the credit card or Paypal that you signed up with until you cancel. If you signed up for an annual membership, then we will withdraw the money directly from the card you signed up with one year from the date you signed up, until you cancel.
You will just need to share your login and password information with those in your presidency. Please do not share this information with anyone outside your board. We appreciate your honesty!
Good eye! The reason many of the lesson helps might look familiar to you is because the owners of Love Pray Teach are the former designers of Latter-Day Village. We are not breaking any copyright laws (in fact - if you see any of our designs on Latter-Day Village, they are the ones breaking copyright laws.) If you'd like to learn more about us, click here to read our blog post!
To cancel your membership, make sure that you are logged in. At the top of the screen, there is a button that says "My Account". Click on My Account. Then you will be able to click on another link that says "Manage Subscriptions". Click on the blue button that says "Cancel." You will receive an email with your cancellation notice. If you don't receive that email, then you did not cancel. If you have any problems, please feel free to contact us.
You can update your credit card info in your "My Account" tab at the top of our screen. Then click on "Payment Methods"
Yes! We have sample lessons posted throughout our website in each of the categories. You can also email us and we can send you one directly.
There are many reasons why you can't login. Make sure your caps lock is not on. Your password is case sensitive. Did your credit card expire? We send 3 email notices when your membership is about to expire and one notice if your credit card failed. Please email us at email@example.com if you continue to have problems.
No! Our memberships are auto-recurring. Your payment will be withdrawn directly from the credit card or Paypal you used to sign up with on the same day of the month you registered.
Yes. Our website host holds the SSL card for us. We also use Stripe as our credit card processor. We do not hold credit card information on our site. Stripe, our secure credit card processing company, holds the information.
I'm trying to buy a lesson from the store, but when I put in my credit card number, and click submit it just goes to a blank screen.
When this happens, it means that our Payment Processor (Stripe) is declining your card. There are various reasons for a card to be declined: the cvc # was put in wrong, the account has fraudulent activity (this is the #1 reason), the wrong card # is used, non sufficient funds, etc. Please try again with a different card or check your numbers carefully on the card you're using. If you still can't seem to get it to work, please don't hesitate to email us at firstname.lastname@example.org