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FAQ

Frequently Asked Questions:

 

 

How can I switch to a different membership or upgrade my membership?

You can easily do this by logging in your account and then clicking on "My Account" at the top of the screen. Scroll down to "Manage Subscriptions" and then click on the blue button that says "Add new subscription."  This will not cancel your current membership. If you want to cancel your current membership, make sure to click the blue cancel button next to it.  If you'd like to upgrade your membership, click on "Upgrade" while in your Subscriptions page. This will cancel your current membership and add the new one for you. (You will need to do this from your computer - it doesn't work on mobile.) 

 

How do I get the lesson I just purchased in the store?

After purchasing a lesson in our Lovely Store, you will receive two emails. The first one will be a receipt for your purchase and the second email will contain a link to download your material. Please add [email protected] to your email list to insure our emails don't go to your spam folder. Always check your spam folder if you don't receive your lesson. If after one hour, you still haven't received your link, then email us at [email protected] and we will send it to you. Your second option is to subscribe to our FREE membership. Make sure you are logged in when you order, then after you purchase, click on "My Account" and the "My Orders." All of your recent purchases will be on this page and ready for you to download!

 

Can I buy just one lesson at a time?

Yes! We have individual lesson packets in Our Lovely Store.

 

How often will I be billed for a membership?

Our memberships are auto-renewing on the same day that you signed up. If you signed up for a monthly account on January 25th, then on the 25th of every month, we will withdraw the money directly from the credit card or Paypal that you signed up with until you cancel. Our annual memberships do not auto-renew and you will expire one year from the date you signed up.

 

How do I share my YW Board or Primary Board memberships with my presidency?

You will just need to share your login and password information with those in your presidency. Please do not share this information with anyone outside your board. We appreciate your honesty!

 

How do I cancel my membership?

To cancel your membership, make sure that you are logged in. At the top of the screen, there is a button that says "My Account". Click on My Account. Then you will be able to click on another link that says "Manage Subscriptions". Click on the blue button that says "Cancel."  You will receive an email with your cancellation notice. If you don't receive that email, then you did not cancel. If you have any problems, please feel free to contact us. (You will need to do this from a computer - the blue cancel button doesn't show up on mobile.)

 

How do I update my Credit Card information?

You can update your credit card info in your "My Account" tab at the top of our screen. Then click on "Payment Methods"

 

Can I see a sample lesson before I buy?

Yes! We have sample lessons posted throughout our website in each of the categories. You can also email us and we can send you one directly.

 

I can't login. Help!

There are many reasons why you can't login. Make sure your caps lock is not on. Your password is case sensitive. Did your credit card expire? We send 3 email notices when your membership is about to expire and one notice if your credit card failed. Please email us at [email protected] if you continue to have problems. If you recently upgraded your membership or switched memberships, you may need to log out and then back in. You may also need to clear your cache/cookies if you continue to have problems.

 

Do I have to re-register every month?

No! Our memberships are auto-renewing. Your payment will be withdrawn directly from the credit card or Paypal you used to sign up with on the same day of the month you registered.

 

Is your site secure?

Yes. Our website host holds the SSL card for us. We also use Stripe as our credit card processor. We do not hold credit card information on our site.  Stripe, our secure credit card processing company, holds the information.

 

I'm trying to buy a lesson from the store, but when I put in my credit card number, and click submit it just goes to a blank screen.

When this happens, it means that our Payment Processor (Stripe) is declining your card. There are various reasons for a card to be declined: the cvc # was put in wrong, the account has fraudulent activity (this is the #1 reason), the wrong card # is used, non sufficient funds, etc. Please try again with a different card or check your numbers carefully on the card you're using. If you still can't seem to get it to work, please don't hesitate to email us at [email protected] 

 

 

 

 

 

 

 

 

 


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