You can get in touch with us via email for any purpose. Please include your name, email address and membership level/area of interest. We strive to answer enquiries within 24 hours, but please be aware that we do not work on Sundays. We encourage you to plan ahead!
I just subscribed but it's not giving me access to the lessons.
How do I cancel my membership:
To cancel your membership, make sure that you are logged in. At the top of the screen, there is a button that says "My Account". Click on My Account. Then you will be able to click on another link that says "Manage Subscriptions." Click on the button that says "Cancel." If you are on a mobile device, you will need to scroll to the right in order to see the cancel button.
You will receive an email with your cancellation notice. If you don't receive that email, then you did not cancel (check your SPAM Folder!) If you have any problems after trying to cancel on your own, please contact us. Please be aware that per our policy, we do not give refunds because you forgot to cancel your membership in time. If you cancel during a month you've already paid, you will continue to have access for the full paid period.
How do I access the lesson I just ordered from your store?
Please click on "My Account" in the top toolbar and then click on "My Orders." All of your recent purchases will be available to download instantly. You will also be sent an email with your download information. If you're not seeing your recent orders, it may mean your order did not go through. Please contact us and we can help you further.
Still not seeing your question? Please read our FAQ page to see if you can find your answer before emailing us.