Please read our FAQ page to see if you can find your answer before emailing us. We answer many questions on the FAQ page such as how to fix printing issues, switch memberships, or cancel your subscription.
DO YOU NEED TO CANCEL YOUR MEMBERSHIP? PLEASE READ BELOW. If you email us asking to cancel your membership, we will send you the instructions below. (If our system won't let you cancel, then please email us.)
The two most common questions we receive:
How do I cancel my membership:
To cancel your membership, make sure that you are logged in. At the top of the screen, there is a button that says "My Account". Click on My Account. Then you will be able to click on another link that says "Manage Subscriptions." Click on the button that says "Cancel." If you are on a mobile device, you will need to scroll to the right in order to see the cancel button.
You will receive an email with your cancellation notice. If you don't receive that email, then you did not cancel (check your SPAM Folder!) If you have any problems after trying to cancel on your own, please contact us. Please be aware that per our policy, we do not give refunds because you forgot to cancel your membership in time. If you cancel during a month you've already paid, you will continue to have access for the full paid period.
How do I access the lesson I just ordered from your store?
If you ordered from our store and you haven't received your email download link, please check your SPAM folder before emailing. If it's not there, then we are happy to send it to you. If you have an account with us (even a free membership!), and you were logged in when you ordered from the store, you can go to "My Account" and then click on "My Orders" to download your recent purchases. IMPORTANT: If you used a Comcast email, your download will not be sent to you. This is a Comcast issue and we have no control over it. You will need to email us so we can send you your order from our personal email accounts. For future orders, please use a different email or sign up for a free membership and download instantly under "My Orders" link on our website.
You can get in touch with us via email for any purpose. Please include your name, email address and membership level/area of interest. We strive to answer enquiries within 24 hours, but please be aware that we do not work on the Sabbath. We encourage you to plan ahead!
Owner of Love Pray Teach